1. Introduction
Drew the Adjuster ("we," "our," or "us") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit drewtheadjuster.com (the "Site") or use our services.
This policy applies across all states in which we operate. Because public adjusting regulations, fees, and consumer rights vary by state, we maintain this general framework and may supplement it with state-specific disclosures when required.
2. Information We Collect
Information You Provide
We collect information you voluntarily submit through our contact forms, phone calls, emails, or consultations:
- Full name
- Phone number
- Email address
- Property address
- Type of damage or claim
- Insurance carrier information
- Claim status or dollar amount
- How you heard about us
- Any additional details you share with us
Information We Collect Automatically
When you visit our Site, certain information is collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Device type and screen resolution
- Referring URLs and pages visited
- Date and time of access
- Duration of your visit
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. This includes:
- Google Analytics: For website usage analytics and reporting
- Google Tag Manager: For managing marketing and analytics tags
- Cookies: For remembering your preferences and improving navigation
- Local Storage: For technical functionality of the website
You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Lead Qualification: To evaluate your claim and determine how we can help
- Client Communication: To respond to your inquiries, schedule consultations, and provide updates
- Service Delivery: To document your claim, negotiate with insurance carriers, and manage your case
- Marketing: To send informational content, updates, and promotional materials (only with your consent where required)
- Analytics: To understand how visitors use our Site and improve our content and user experience
- Legal Compliance: To meet regulatory requirements, respond to lawful requests, and protect our rights
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Service Providers: Trusted partners who assist in operating our website, conducting our business, or serving you — such as our CRM platform (GoHighLevel), email delivery services, and phone providers. These partners are contractually obligated to keep your information confidential.
- Legal Requirements: When required by law, court order, or governmental request; to protect our rights, property, or safety; or in exigent circumstances related to your insurance claim.
- Insurance Carriers: When you engage our services, we share relevant claim information with your insurance carrier as part of the claims process.
5. Data Storage and Security
We implement commercially reasonable security measures to protect your personal information, including:
- SSL/TLS encryption for data transmitted through our Site
- Secure, access-controlled servers
- Restricted employee access to personal data
- Regular security reviews and updates
No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill the purposes described in this policy
- Comply with legal and regulatory obligations (including state-specific retention requirements for public adjusting firms)
- Resolve disputes and enforce agreements
When your information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request transfer of your data in a machine-readable format
- Restriction: Request limitation on how we process your data
To exercise any of these rights, contact us at drew@drewtheadjuster.com. We will respond within the timeframe required by applicable law.
8. State-Specific Privacy Rights
Certain states have enacted or are enacting comprehensive privacy laws that provide additional rights. This includes, but is not limited to:
- California (CCPA/CPRA): California residents have the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale (we do not sell personal information)
- Florida: Florida residents have rights under the Florida Information Privacy Act
- Texas: Texas residents have rights under the Texas Privacy and Consumer Protection Act
- Other States: Virginia, Colorado, Connecticut, Utah, and others have enacted or will enact privacy laws
If you believe you are covered by a state privacy law, please contact us and we will assist you with your request.
9. Children's Privacy
Our Site and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a minor, we will take steps to delete it promptly.
10. Third-Party Links
Our Site may contain links to third-party websites, including insurance carrier portals and state regulatory websites. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or state regulations. We will notify you of material changes by posting the updated policy on our Site with a revised "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: drew@drewtheadjuster.com
- Phone: (727) 624-1056
- Services: Florida & Texas (and additional states as we expand)